How can we
help you?

Your downloads are ready the moment you check out, so you can start making music right away. They're all in your library: log in with the email you ordered with and everything you bought is there. The button in your order confirmation email takes you straight to it.

Can't log in? Message us and we'll get you in.

Can't find the email? Have a quick look in your spam folder, it sometimes ends up there. Still nothing? Just shoot us a message.

No stress, your order is safe. First have a look in your spam or promotions folder, because order emails sometimes end up there.

You don't need the email to get your files, though. Everything you bought is in your library: log in with the email you ordered with and it's all there.

Not in your library either? There might be a typo in the email you used at checkout. Shoot us a message with your name and what you bought, and we'll find your order.

No worries, this happens to a lot of producers and it's an easy fix. It's almost always one of these two things:

• On Windows: file names can get too long. Unzip the file straight to your C:\ drive first, then move the folder to wherever you want it.
• The unzip tool: the one you use makes a big difference. Use 7-Zip or WinRAR on Windows, or The Unarchiver on Mac.

Sorry about that, let's get it sorted. Missing files almost always means the unzip didn't finish. Try these steps, one by one:

1. On Mac, use The Unarchiver instead of the standard unzipper
2. Clear your browser cache and download it again
3. Download it again from your library
4. Try a different browser
5. Make sure your internet connection is stable while it downloads

Still missing something? Shoot us a message and we'll fix it for you.

Your library shows the orders of the email you're logged in with. Ordered with another email address? Log out and log in with that one.

Rather have everything in one place? We can move your orders to one email for you.

Still missing an order? Shoot us a message and we'll find it.

That's annoying, we get it. Our download servers are fast, so a download that keeps stopping is almost always down to the internet connection. A few things that help:

• Move closer to your router, or plug in a cable
• Try another network, like a hotspot from your phone
• Restart your router and give it another go

Still stuck? Let us know and we'll help you out.

No problem at all. Each link can only be downloaded a few times, so our packs don't get shared around. If you've hit the limit, just shoot us a message and we'll send you fresh links.

Easy fix! Each link only works on a few different internet connections. Just like the download limit, that's there to stop sharing. Shoot us a message and we'll send you new links and reset the limit for you.

Don't worry, nothing is lost! Shoot us a message with the email you ordered with, and we'll get you access to everything you bought again.

Yes! Once you've bought something, your downloads are yours forever. Just log in to your library and you can grab your files whenever you need them.

Each file can be downloaded a few times. That's how we keep our packs from being shared around.

You can always see how many downloads you have left: your library shows it on every pack. Want to see which ones are running low? Sort your sounds by Fewest downloads left.

Hit the limit? No problem. Shoot us a message and we'll send you fresh links.

Yes! In your library, click Download everything at the top of your sounds. Your files start one after another, so keep the tab open until they're all in.

Your browser may ask if the site can download multiple files. Click Allow, otherwise only the first file comes through.

Only want a few packs? Select them and click Download selected. Every file you download counts toward its download limit, so only grab what you need.

You can, but we don't recommend it. Packs are big zip files, and phones and tablets often can't unzip them properly. On top of that, every download counts toward the download limit.

So the best way is to download straight on the computer you make music on.

Usually straight into your Downloads folder. From there:

1. Unzip the file (stuck? See I can't unzip my download)
2. Move the folder to the place where you keep all your sounds, like a Samples folder
3. Add that folder to your DAW's browser, so your sounds are always one click away

Not sure how to add it to your DAW? The videos under Installation show you how.

Don't worry, your downloads and orders are safe. Login trouble happens to everyone now and then. Shoot us a message and we'll get you back in.

Codes usually arrive within a minute. If yours doesn't show up:

• Check your spam or promotions folder
• Make sure you typed the email you ordered with
• Ask for a new code and use the one from the newest email

Still nothing? Shoot us a message and we'll get you in.

It's super simple. Go to your library and log in with the email you ordered with. We'll email you a 6-digit code, enter it and you're in.

Nope! But don't worry, you can buy without one. You can log in anytime with the email you ordered with, and you'll find all your previous orders right there in your library. We got you.

Yes, we can do that for you. Maybe you ordered with an old email address, or you'd rather keep everything in one account. Send us a message, pick I want to move my orders to another account and tell us the email you ordered with and the email you'd like to use from now on. We'll move your orders over and let you know once they're in your new account.

Yes, we'll do that for you. Send us a message, pick I want to change my email and tell us your current email and the new one. We'll let you know once it's done.

Good news, you don't have one! There's no password to remember. Every time you log in, we just email you a fresh 6-digit code.

Yes, your library works on your phone too. Handy to check your orders, licenses or courses on the go. For downloading packs, your computer is the better place (see Can I download on my phone or tablet?).

Nope. Once you're logged in, you stay logged in on that browser for a while.

Want to log out? Go to Your account in your library and click Log out. That only signs you out on that device. Your orders and downloads stay in your account.

Sure. In your library, go to Your account, change your first or last name and click Save changes.

Yes. In your library, go to Your account and click the circle with your initial. Your photo is made small on your own device first, and only you see it in your library. Remove it any time on the same page.

In your library, go to Your account, then Your data. There you can download a copy of your data straight away, clear what your library remembers, or ask us to delete your account and data.

To delete, choose Delete account there. We email you a link to confirm it's really you, and once you confirm, we delete your data within a month. Deleting closes your library, so download anything you want to keep first. How we handle your data is in our privacy policy.

Don't panic, that goes for when you think you paid but didn't get your downloads too. Shoot us a message and we'll check it for you. If the payment went through, we'll make sure everything shows up in your library right away.

That's annoying, but it's almost always something on the bank's side. A few things to try:

• Check your card number, expiry date and billing address
• Confirm the payment in your banking app if it asks you to
• Some banks block online or foreign payments. A quick call to your bank fixes that
• Try another way to pay, like PayPal

Still not working? Shoot us a message and we'll help.

Some payment methods take a little longer to confirm. As soon as your payment goes through, you get your order email and your downloads show up in your library.

Still pending after a day? Shoot us a message and we'll check it for you.

We keep it easy. You can pay with all the usual options: PayPal, iDEAL, Mastercard, Visa, Shop Pay, Google Pay, Klarna, credit card and more.

We make an invoice for you automatically when you order, so there's nothing you need to do. You'll find it in your library: open the order and click VAT invoice.

Just a heads up: the invoice doesn't have your VAT number or business details on it.

Yes. Checkout runs on Shopify's secure checkout, and your payment details go straight to the payment provider. We never see or store your card number.

Yes, with Klarna, if it's available in your country. You'll see it at checkout, and Klarna handles the payments from there.

Depending on where you live, VAT or sales tax can apply. You always see the exact amount at checkout, before you pay.

The VAT you paid is on your invoice, which you'll find in your library: open the order and click VAT invoice.

Sorry, that's something we can't do. Every order in our store is handled as a normal customer order, without VAT or business details, so VAT exemption doesn't apply. This also goes for businesses in the EU, and we're not able to change invoices afterwards.

Got questions about it? Shoot us a message.

If you're not happy, we're not happy. That's why every order comes with our 3-day money-back guarantee. Ask within 3 days of your purchase and we'll take care of it.

• Single packs, presets and plugins: you get a full refund.
• Bundles and suites: you get part of your money back. Here's how that works: say a suite costs €200 without discount, and the most expensive pack in it costs €50. That's 25%, so you get 25% of what you paid back.

We look at every request personally, and our system shows us whether the files in an order have been downloaded. After a refund, the license for those items ends, so please delete the files. The guarantee doesn't cover accidental purchases, so please check your cart before you pay.

If you live in the EU, EU consumer law applies to your purchase too, and our 3-day money-back guarantee comes on top of it. Want all the details? Read our refund policy.

Let's sort that out. Often one of the two is just a pending payment that disappears by itself within a few days.

Still see two charges after that, or did you place the same order twice? Shoot us a message with your order number(s) and we'll check it for you.

Easy, just pick whatever works best for you:

• Go to your library and request it right from your order page
• Shoot us a message or email shop@onpointsamples.com

Please add your order number and tell us in a few words what went wrong. That helps us sort it out faster for you.

Once we've approved your refund, you get an email from us and the money goes back the same way you paid.

How fast it shows up depends on your bank or payment provider. PayPal is usually quick. Cards and bank payments can take up to 10 working days.

Your files are ready right after you pay, so a paid order can't be cancelled.

Something wrong with your order? Shoot us a message and we'll help you out.

Pretty fast! We always get back to you within 24 to 48 hours, and we answer every email. Just shoot us a message or email shop@onpointsamples.com.

It's free! Join our Discord here. Come say hi, we'd love to have you there.

Yes! We have a store for each genre, so you can find sounds for whatever you're making:

• On Point Samples for Hardstyle
• Teknovault for Techno
• Kulture Samples for Drum & Bass
• Avant Samples for Dubstep

Cool, we'd love to hear from you! Email us at shop@onpointsamples.com and tell us a bit about what you have in mind.

Super easy. Here's a short video that walks you through it:

No problem, here's a short video that shows you exactly how:

Sorry to hear that. This is almost always because your synth is an older version. Download the latest version from the synth's own website, then try loading the presets again.

Still not working? Shoot us a message and tell us which synth and version you use, so we can take a closer look.

Getting your new presets into Serum 2 only takes a few clicks:

1. Open Serum 2 and click Menu
2. Click Open Serum 2 Presets Folder
3. Open the Presets folder and paste in the presets you downloaded

Watch on YouTube

Easy one! This short video shows you how, step by step:

Drag the .mid file onto an instrument track in your DAW, or straight into the piano roll. Then pick any synth or sound you like to play it.

Project files are made for one specific DAW, and the product page tells you which one. Open them in that DAW, ideally the same version or newer.

A project can also use third-party plugins. If you don't have one of them, that part won't play or will sound different.

Just a couple of things. You need a DAW, the program you make music in, like FL Studio, Ableton or Logic Pro. For preset packs you'll also need the synth they're made for, like Serum 2, Spire or Sylenth1.

Good news for the samples: all our sounds are .WAV files, so they work in every DAW.

Usually yes, but it depends on the product. Newer versions can open older stuff, but it doesn't always work the other way around. For example, Serum 1 presets work fine in Serum 2, but Serum 2 presets won't load in Serum 1.

Not sure about your setup? Ask us before you buy and we'll let you know.

Good news: we include 4 different exports, so our presets work with every Spire version. Here's how to load them:

1. Open Spire and click the Init preset name
2. Pick a folder and click Import
3. Select the preset bank file you downloaded, and you're done

Watch on YouTube

Easy! Sylenth1 presets come as a preset bank, so you load them all in one go. In Sylenth1, go to Menu → Bank → Load and pick the bank file.

Watch on YouTube

Yes, absolutely! It's 100% royalty-free, even if someone else already used the same sounds. After you order, we make a License Agreement file just for you. You'll find it in your library, under Licenses. If a distributor ever asks, just send them that file. It shows you're allowed to use the sounds.

Nope, you don't have to credit us. We do love hearing what you make with our sounds, so feel free to share it in our Discord!

Lots! Here's what you're free to do:

• Use the samples, sounds and presets in your music, also when you sell it
• Use them in games and films
• Release your music without paying any royalties

Want the fine print? The full rules are in our EULA.

Yes! You can sell or lease your beats and tracks, as long as our sounds are part of your finished music. Selling or sharing the sounds on their own, like a loop or a one-shot, isn't allowed.

Don't worry, this happens sometimes and it's usually easy to clear up. It often pops up when another track with the same sample was registered in a system like Content ID.

Dispute the claim and add your License Agreement as proof. You'll find it in your library, under Licenses. Need a hand? Send us a message with a link to your track and we'll help you sort it out.

No. Our sounds are royalty-free, so there's nothing to clear and nothing to pay later. If a label or distributor asks, send them your License Agreement from your library.

We want you to have fun with our sounds, but there are a few things that aren't allowed:

• Use our files to train AI, or for voice cloning
• Share or sell the files themselves, or put them in another sample pack
• Make competing products with them, like plugins or effect libraries
• Change the files and then sell them as your own product

You can find the full rules in our EULA.

Not quite. You get the right to use them in your music, forever and anywhere in the world. The copyright of the files, sounds and presets does stay with us, though, and you can't pass that right on to someone else.

Yes, vocals work just like our other samples: use them in your tracks, royalty-free. The one thing to keep in mind: vocals from an artist pack can't be used to make your track look like an official collab with that artist.

Nope, same deal! Freebies have the exact same license as our paid packs.

Yes! You can perform your music live, also when it's made with our sounds. DJ sets, live shows and streams are all fine.

Yes, on every computer you use yourself, like your studio computer and your laptop. Just don't share the files with anyone else, because your license is personal.

No, your license is forever. It only ends if an order is refunded, or if the license rules are broken.

Sorry, that's a no. Sharing our packs breaks the license, so please keep them to yourself.

We get why it's tempting, but no. You can't use sounds, presets or vocals from an artist pack to make it look like an official collab, feature or release with that artist.

Sorry, but that's never allowed. No matter how much you change our sounds, they still fall under our license.

Good that you checked! Sadly, no. Those are illegal copies. We only sell our packs on our own website, and we don't work with any other sellers. So if you see them anywhere else, they're not from us.

Everything is in our EULA (End User License Agreement). Here's the short version: you can use our sounds in your own music, royalty-free. You can't make sample packs with them, train AI or voice clones on them, resell them or build competing products. All rights stay with On Point Samples B.V., and Dutch law applies. Got questions about it? Just email us at shop@onpointsamples.com.

Let's check a few things:

• Type the code exactly as you got it, without spaces before or after it
• Some codes only work on certain products, or have an end date
• It's one code per order, so a second code can't go on top

Still not working? Send us the code and we'll have a look.

It depends on which one you get:

• Yearly bundles (2024, 2025 and so on) have every pack from that year. They come out around November.
• The Total All Access Bundle has everything we released up to the day you buy it. Packs that come out after that aren't included. We release new packs all the time, so the bundle just keeps getting bigger.

Yes, for sure! We have upgrade codes for exactly that, so you don't pay twice for what you already have. Just shoot us a message and we'll send you one.

Want to know what it costs first? Use our upgrade calculator. Pick the bundle and the packs you own, and you can request your code right there.

Good question! We never reuse samples, presets or files between packs, so every pack has its own sounds.

• Single packs never have double files.
• Suites come out all at once with all-new sounds, so no doubles there either.
• Bundles and collections can include packs we released before. So if you already own some of them, you'll get those files again.

Already own a pack from a bundle? No problem. Shoot us a message before you buy and ask us about an upgrade code.

You can also check your upgrade price right here.

Good question. It's one discount code per order, so codes can't be stacked. The good news: you can use a discount code on top of a store-wide sale!

Good question, it can be a bit confusing. We have two places with free stuff:

• Freebie Vault: all our older freebies in one place. Full free packs, plus the freebies from our old YouTube tutorials.
• YouTube Freebies: the freebies that come with our new YouTube tutorials. You won't find these in the Freebie Vault.

Both are completely free, so grab whatever you like! Already have an account with us? Then you'll find all of them together under Free packs in your library.

No worries, you can find it right here. Still not working? Shoot us a message and we'll take a look.

It depends on the pack, and the product page always tells you exactly what you get. A pack can have:

• Samples: kicks, loops, one-shots and more, all as .WAV files
• Presets for synths like Serum 2, Spire or Sylenth1
• MIDI files and project files

• Pack: one collection of sounds, like a kick pack or a vocal pack.
• Suite: a big release with all-new sounds that comes out all at once.
• Bundle: several of our packs together, often including ones we released before.

Every product page lists exactly what's inside.

Good question! Sample packs are collections of sounds (and often presets and project files) that producers use to make music. You download them right after you buy, so you can start using them straight away.

We release new packs all the time. The fastest way to hear about them is our Discord. Logged in? Click What's new at the top of your library to see our latest drops.

Yes, please! We love hearing what you'd like to see next. Tell us in our Discord or send us a message.

In your library: log in with the email you ordered with, open Plugins and click Generate.

Got both the Full Plugin and the Expansion Pack? Each one has its own card with its own key.

Got the Expansion Pack? See "Which license key goes where?" in Expansion Pack.

It's quick and simple. Your installer is ready the moment you order. Log in to your library with the email you ordered with, open Plugins and download the installer for your computer (Mac or Windows). Run it, then open the plugin in your DAW (or open the standalone app) and activate it with your license key.

That's it! You're ready to start building kicks.

Got the Expansion Pack? That one goes into your Teknovault Kick Builder instead. See "How do I use the Expansion Pack?" for the steps.

Easy! Open the plugin, click ACTIVATE and paste in your license key. You only need an internet connection for this once. After that, it works in all your DAWs and the standalone app on that computer.

Got the Expansion Pack? Its expansion code goes into your Teknovault Kick Builder. See "How do I use the Expansion Pack?" for the steps.

Almost always, you're logged in with a different email than the one you ordered with. Every email is its own account, and your key is only on the account you ordered with. Log out of your library and log in again with that email.

Just ordered? Your key can take a minute to show up. Give it a moment and refresh.

Got the Expansion Pack? Its key is on your On Point Samples account, not on your Teknovault account. See "Which license key goes where?".

Still nothing? Get in touch with your order number and we'll sort it out.

Good question! Here's what you need:

• Mac: macOS 11 (Big Sur) or newer, Intel and Apple Silicon. AU, VST3 and standalone.
• Windows: Windows 10 or newer, 64-bit. VST3 and standalone.

It works in all the big DAWs, like FL Studio, Ableton Live, Logic Pro, Cubase and Bitwig. Sadly, Pro Tools doesn't work, because it needs AAX.

The Expansion Pack runs inside your Teknovault Kick Builder, so it works wherever that one works.

Good news, updates are always free. When there's a new version, we send you the new installer, and the latest one is always in your library too. Just run it and you're done. Your presets, FX chains and sample libraries stay right where they are, so you won't lose anything. Restart your DAW afterwards so it loads the new version.

Plugin updates are always free. New kick packs will come out over time as separate add-ons at a small price.

The Expansion Pack is the OPS kick library as it is now.

Yes, no problem. On your old computer, open Settings, click License and deactivate it there. Then simply activate it on your new computer with the same key.

Lost access to your old computer? That happens. Shoot us a message and we'll reset it for you.

There's no trial. You can hear kicks made with the plugin in the style previews and the video on the product page.

Yes, absolutely! Every kick you make with the plugin is 100% royalty-free, also when you release it. So go ahead and put them in your tracks.

Full Plugin: the complete OPS Kick Builder with the OPS kick library. Pick this one if you don't have a Kick Builder yet.

Expansion Pack: only the OPS kick library. It seamlessly integrates into the Teknovault Kick Builder you already own, so you don't buy the plugin twice.

The Expansion Pack seamlessly integrates into the Teknovault Kick Builder you already own. Here's how:

1. Update your Teknovault Kick Builder. Log in to your Teknovault library (on teknovault.com) with the email you ordered the Teknovault Kick Builder with, open Plugins and download version 1.1.0. The update is free. Run it.

2. Get the Expansion Pack and its key. Log in to your On Point Samples library with the email you ordered the Expansion Pack with, open Plugins, download the Expansion Pack and click Generate to get your expansion key.

3. Install it. In your Teknovault Kick Builder, click INSTALL EXPANSION on the OPS tab, pick the file you downloaded and paste your expansion key. The OPS kicks unlock right away.

Every purchase has its own license key. You find it in Library → Plugins on the account you ordered it with:

Teknovault Kick Builder: the key from your Teknovault account unlocks the plugin.

OPS Expansion Pack: the key from your On Point Samples account unlocks the OPS kicks inside your Teknovault Kick Builder.

OPS Kick Builder (Full Plugin): the key from your On Point Samples account unlocks the OPS Kick Builder.

No, you don't have to pay for the plugin twice. Grab the Expansion Pack: it adds all OPS styles and kick parts to the Teknovault Kick Builder you already have. See "How do I use the Expansion Pack?" for the steps.

No. The Expansion Pack is the OPS kick library: all OPS styles and kick parts. It seamlessly integrates into the Teknovault Kick Builder you already own (version 1.1.0 or newer), so you don't buy the plugin twice.

Don't have a Kick Builder yet? Then you need the Full Plugin.

Teknovault and On Point Samples are two separate stores, and each has its own account.

Your Teknovault Kick Builder, its updates and its key are in your Teknovault account. Your Expansion Pack and its expansion key are in your On Point Samples account. Log in to each one with the email you ordered with on that store.

In the style list. The TKNVLT and OPS tabs at the top switch between the two libraries, and every OPS style opens with its own starting preset.

With both libraries in, Free Build can roll from both at once: switch on BOTH LIBRARIES.

Plugin updates come through your Teknovault Kick Builder and are always free.

The Expansion Pack is the OPS kick library as it is now. New kick packs will come out over time as separate add-ons at a small price.

Yes, version 1.1.0 is a free update for every Teknovault Kick Builder owner. Log in to your Teknovault library (on teknovault.com) with the email you ordered with, open Plugins and download it. You need 1.1.0 or newer for the Expansion Pack.

It's the same plugin with a different kick library. The OPS version comes with harder-style kick parts, the Teknovault version with techno kick parts.

Own one of them? You can add the other library as an expansion, so you never buy the plugin twice.

Yes. The Teknovault kick library is available as an expansion on teknovault.com, for owners of the OPS Kick Builder.

Good question! Go to your library and log in with the email you ordered the course with. Your course is under Courses. We'll email you a 6-digit code, and once you enter it, you're in.

Having trouble getting in? Shoot us a message and we'll help you out.

No worries, that's usually a quick fix:

1. Make sure you're logged in with the email you ordered the course with
2. Open Courses in your library. The first time, click Sync my courses. One click and your courses show up with your progress, and you only do this once.
3. You can also open the course area directly: onpointsamples.com/a/members

Still not there? Let us know and we'll sort it out.

Some packs and bundles come with a course. You'll find it under Courses in your library, logged in with the email you ordered with. The first time, click Sync my courses.

Does it say Not showing yet? Then the course area hasn't unlocked it for your account yet. Let us know and we'll unlock it for you.

Right next to your course. Open Courses in your library and you'll find them under Course files, ready to download.

Yes! Once the course is yours, it stays yours. You can always come back and watch it on our website.

Yes! As long as you have an internet connection, you can watch it on your desktop, laptop or phone, whichever suits you best.

Yes. The course area keeps track of what you've watched, and your library shows how far along you are.

Sorry, courses are for your personal use. So please don't share your login, the videos or the course files. If a friend wants in too, point them to the course in our store.