FAQ | Service
If you have experienced any issues, make sure to read through these FAQs. If your question isn't answered yet, please reach out to us and we will come back to you within 24 hours.
We are not satisfied if you aren't. When you have ordered a sample pack and would like to issue a refund, fill in our contact form within 3 days after your purchase.
Please include your order number & specify why you are dissatisfied with
the product. This way we can easily refund the order and improve our products.
Please note we only offer refunds on singular orders. We want you to be able to test out our products and safely decide it's not something for you. In that case, one product should suffice to introduce you to our quality. That's why we are unable to refund orders that contain multiple products (e.g. 3 packs, and refunding all of them: we would be able to refund one of those).
Once you've ordered a pack from our website, you will receive a download link with the email you've
submitted. In case you have created an account on our website, you will be able to download your past orders via your account page.
No worries. Fill in the contact form on our website and specify your order number. We will send you the download link within 24 hours.
Our checkout is a safe process, streamlined by the most trusted payment services, such as Paypal, Bank transfer, Google Pay, Apple Pay & more.
Go to the checkout, and apply your code on the right side of the page. The discount that is associated with the code will be applied to the price instantly.
FAQ | Products
We frequently receive questions about our products. Before sending us an email, please make sure your question isn't already answered here. If not, do not hesitate to contact us: we are happy to help!
When you have purchased one of our packs, you are allowed to use our sounds in any way in your music. You are not allowed to comercially sell our sounds, unless discussed beforehand.
We provide our downloads in a .ZIP or .RAR format. To extract the files within, download & install a program like 'WinRar' or '7zip'. Then simply right click the file you have downloaded, and click 'extract here' or in your desired folder.
When we create a pack, we make sure to update our plugins to the most recent version online. If your plugins are updated to the latest version, you will not experience any issues when trying to use our sounds.